Welcome to The Last Detail (thelastdetail.co.uk) terms and conditions for use. If you access the Website and/or place an order on the Website these terms and conditions apply and you agree to be bound by them. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by The Last Detail (Online) Ltd trading as The Last Detail of Carrwood Park, Selby Road, Leeds, West Yorkshire, LS15 4LG. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org or 08546 804084.
23. External Links
The steps required to create the contract between you and us are as follows;
Non acceptance of an order may be a result of one of the following;
All rights, including copyright, in this website are owned by or licensed to The Last Detail (Online) Ltd trading as The Last Detail. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
Each product is sold subject to its product description which sets out additional specific conditions including, without limitation, terms and conditions concerning estimated delivery dates and times. We cannot confirm the price of a product until your order is accepted in accordance with the steps outlined in section 1. - The contract between us.
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or cancel your order. If an item is not available from stock and is discontinued we will refund you for that item and contact you by telephone or email to advise this (if you have given us details).
You are able to correct errors on your order up to the point on which you click on “Place order” during the ordering process.
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email and offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment or delivery address details.
If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery charges vary according to the type of goods ordered, your location and how fast you want to receive your order.
10.1 Our delivery charges are set out throughout the checkout process, on the delivery tab within every product and on our customer service pages which can be viewed by clicking on the following link in our website; http://www.thelastdetail.co.uk/customer_enquiries/customer_enquiries.php#12
10.2 You will be required to pay a delivery charge unless stated otherwise and it might not be possible for us to deliver to some locations under the Express Next Day service.
10.3 Please note that we are only able to deliver to addresses within the United Kingdom and locations within the European Union.
10.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate and we provide a postcode search facility on our checkout pages to help with this.
We accept no liability if a delivery is delayed or does not reach because you did not give us the correct delivery address details. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
You will need to provide us with your e-mail address and we will acknowledge your order by sending you an Order Acknowledgement email. We will email you again to confirm despatch of your order. An acceptance of your order will take place on despatch of the good(s) ordered.
13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven working days after the day on which you receive your goods with the exception of personalised and perishable items. You are entitled to a refund of both the goods and the initial delivery charge providing you notify us in writing by email or post during this time and the whole order is then returned to us.
You are responsible for sending the goods back to our contact address at your own cost and risk.
If you wish to cancel part of the contract for some but not all of the products within your order, you may then send the goods back to our contact address at your own cost and risk. We will refund the original purchase price of the returned items but not the delivery charge or the return postage.
13.2 In addition to the Distance Selling Regulations highlighted in section 13.1, we operate a goodwill returns policy that allows you to cancel your order (except personalised and perishable items) up to 21 days after receipt of the goods.
If you wish to cancel your order after 8 working days (i.e. outside the Distance Selling Regulations) and under 21 days then return the goods to us filling in the returns form enclosed with your order to receive a refund for the products returned. Please note your initial delivery charge will not be refunded. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.3 You cannot cancel your contract if the goods you have ordered are samples, personalised or perishable (such as chocolate or confectionery).
13.4 The Last Detail do not refund the cost of the return postage unless an item is faulty.
13.5 The Last Detail cannot accept responsibility for items lost in transit when being returned to us.
13.6 If you cancel your contract once we have despatched the order before you are in receipt of it, you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.7 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit / debit card or Paypal account will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
13.8 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we cannot deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit / debit card or Paypal account as soon as possible but in any event within 30 days of your order.
15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at The Last Detail, Carrwood Park, Selby Road, Leeds LS15 4LG and all notices from us to you will be displayed on our website from time to time.
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
The trade marks, names, copyright, logos and all other intellectual property displayed in all material or content on this Website is vested in us. Nothing contained on this website should be construed as granting any licence or right to use any intellectual property for commercial use without the express authorisation of The Last Detail.
External links to third party sites may be provided to add value and for your convenience, but they are beyond the control of The Last Detail and no responsibility can be taken as to their content, availability, products, goods, privacy practices, terms and conditions of use or advertising.
No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of The Last Detail.
The Last Detail is not responsible for any material submitted to the public areas by you (which include blogs, bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by The Last Detail. We reserve the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
24.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties
24.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information
24.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of our or a third party's computer system and/or network
24.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party
24.5 submit contents containing marketing or promotional material which is intended to solicit business.
You agree fully to indemnify our officers, directors, employees, suppliers and agents from and against any loss, liability, claims, damages or expenses, including reasonable legal fees, arising out of a breach of these Terms and Conditions by you or any other person accessing the Website using your personal information.