For orders placed requesting standard delivery
If you ordered requesting standard delivery your order is usually dispatched by second class Royal Mail and is therefore not trackable. Please allow up to 7 working days for your order to reach you.
If your order has not arrived after 7 working days then please check with neighbours or your local delivery office in the first instance, as we find the vast majority of missing parcels do end up there and Royal Mail don't always leave a card. If your parcel is still missing after doing this then please email our customer service team below or call us on 0845 894 8553
For orders placed requesting Premium, Express or Saturday Delivery - UK only
We ship all our premium, express and Saturday deliveries through Parcelforce & TNT who deliver between 9am and 6pm, Monday to Friday and 9am and 12pm on a Saturday.
To track your parcel please login to your account and find your order. When you go into your order there will be a tracking number for you to use and a link taking you straight through to Parcelforce or TNT's tracking system