How much does delivery it cost?
Our delivery rates vary depending on where you want the item delivered, please check out our chart below to find out more
How long does delivery take?
Our standard delivery typically takes 5-7 working days for most parts of the UK though can get there sooner. We do also offer a
faster delivery service for England, Wales and the Scottish Lowlands
Can I send items to a different delivery to my card address?
Yes, when you are going through the checkout, just click on edit delivery address to put in a new delivery address
What happens if my delivery doesn't show up?
Please contact us if your delivery has not shown up in time and we can track where your order is. Any items sent via Royal Mail can take longer to turn up
and we ask for you to be patient in this. Before you email us please check that a neighbour, friend or colleague hasn't signed for it on your
behalf and forgotten to tell you as is often the case!
Do I need to be in for sign for a delivery?
If your order is quite small it might be sent by Royal mail and hence delivered by your local postman. For all other deliveries, we sent via Parcelforce or
TNT. If the order cannot fit through letterbox, somebody will need to be in to accept your delivery. If no-one is in, the postman or courier driver should
leave a calling card and state that the goods have been dropped at your local post office or courier depot. If you are unsure of whether you will be able to
accept the delivery we recommend delivering to an alternative location (i.e. a work address) or using our Saturday delivery service.
Can I get my order delivered on a Weekend?
Yes, our standard and urgent deliveries run Mon-Fri, however for a an extra price we also offer a Saturday & Sunday delivery service, please check the rates below
Can I pre-order items?
If an item is out of stock and we planning to get this item back in, we can put the item on pre-order for you. This will allow you to place the order
now and it will be dispatched as soon as the goods come into stock. Note that any orders with pre-order items on them will be held until ALL items come
into stock. We DO NOT split the order and delivery different parts separately.
for more information on delivery, please check our Terms & Conditions. Please note that
we DO NOT guarantee any delivery times and suggest that you order well in advance on your event.