Unfortunately we are experiencing some technical issues at our distribution centre which means that we cannot offer any Next Day delivery services at the moment and our phone lines are inaccessible.

We apologise for any inconvenience this has caused you and we are working with our technical engineers to get our system back up and running as soon as possible.  In the meantime you can ask us a question on our online help system and we will get back to you as soon as possible.


Delivery

How much does delivery it cost?

Our delivery rates vary depending on where you want the item delivered, please check out our chart below to find out more

How long does delivery take?

Our standard delivery typically takes 5-7 working days for most parts of the UK though can get there sooner. We do also offer a faster delivery service for England, Wales and the Scottish Lowlands

Can I send items to a different delivery to my card address?

Yes, when you are going through the checkout, just click on edit delivery address to put in a new delivery address

What happens if my delivery doesn't show up?

Please contact us if your delivery has not shown up in time and we can track where your order is. Any items sent via Royal Mail can take longer to turn up and we ask for you to be patient in this. Before you email us please check that a neighbour, friend or colleague hasn't signed for it on your behalf and forgotten to tell you as is often the case!

Do I need to be in for sign for a delivery?

If your order is quite small it might be sent by Royal mail and hence delivered by your local postman. For all other deliveries, we sent via Parcelforce or TNT. If the order cannot fit through letterbox, somebody will need to be in to accept your delivery. If no-one is in, the postman or courier driver should leave a calling card and state that the goods have been dropped at your local post office or courier depot. If you are unsure of whether you will be able to accept the delivery we recommend delivering to an alternative location (i.e. a work address) or using our Saturday delivery service.

Can I get my order delivered on a Weekend?

Yes, our standard and urgent deliveries run Mon-Fri, however for a an extra price we also offer a Saturday & Sunday delivery service, please check the rates below

Can I pre-order items?

If an item is out of stock and we planning to get this item back in, we can put the item on pre-order for you. This will allow you to place the order now and it will be dispatched as soon as the goods come into stock. Note that any orders with pre-order items on them will be held until ALL items come into stock. We DO NOT split the order and delivery different parts separately.

for more information on delivery, please check our Terms & Conditions. Please note that we DO NOT guarantee any delivery times and suggest that you order well in advance on your event.

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.

Location Delivery Day Address Opening Times
Leicester Tuesday
90 Commercial Square
Freemans Common
Leicester, LE2 7SR
Mon-Fri 6am-4pm
Sat 6am-2pm
Sun 10am-2pm
Nottingham Wednesday
Victoria Parkway
Netherfield
Nottingham, NG4 2PA
Mon-Fri 9am-5pm
Sat&Sun 10am-4pm
Rothley, Leicestershire Every Day
UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL
Mon-Fri 9am-5pm
Sheffield Wednesday
South Yorks Produce Centre
Parkway Drive
Sheffield, S9 4WN
Mon-Fri 5am-3pm
Sat 5am-12:30pm
Sun 10am-2pm
Waltham Cross Wednesday
Eleanor Trade Centre
Trust Road
Waltham Cross
Hertfordshire, EN8 7HF
Mon-Fri 7am-5pm
Sat 8am-2pm
Sun 10am-3pm
Please note we cannot guarantee a delivery time frame for collection orders. If you want to know the quickest time to receive an order at your local depot, please phone

This rate if for all areas in England, Wales and the Scottish lowlands which is all postcodes EXCEPT (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)

Service Cost
Free Delivery - Orders greater than £40
This service can take up to 7 working days and is not tracked
Free
Standard Service - Orders less than £40
This service can take up to 7 working days and is not tracked
£3.95
Premium Delivery
This is a premium tracked service delivered with 3 working days
£5.95
Express Next Day
Order before 2pm for our next delivery delivered service
£7.95
Weekend Service
Order by 2pm Friday for delivery that Saturday (8am-12noon) or Sunday (8am-6pm).
£14.99

Please note that we cannot guarantee the time taken to deliver any order due to unforseen circumstances that can arise during the shipping of your goods.

Lead times may vary, but can typically take 5-7 working days.
This following rate covers all of the Scottish Higlands, Northern Irelands and all UK Islands include the Isle of Man & Isle of Scilly, but not any of the Channel Islands. The scottish highlands comprises of the following postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)


Order Value Cost
Orders under £200 £9.95
Orders over £200 £14.99

Lead times may vary, but can typically take upto 10 working days. Our European Destinations are split into zones. Please pick your country our of the zones table and then see what rate applies to that zone.

Shipping Zones

Zone Countries Included
1 Channel Islands, Ireland, Belgium, Luxembourg, Netherlands, France, Monaco, Germany.
2 Austria, Czech Republic, Denmark, Finland, Hungary, Italy, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Switzerland
3 Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Sweden, Turkey
4 Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Gibaltar, Madeira, Malta, Sardinia, Scily, Vatican City

If your country is not listed here, we may be able to post items out depending on the size and value, please contact us before to discuss. We are also able to ship to any UK shipping agent at the standard UK rates if you want or allow shipping agents to collect from our premesis it required.

Please not there are certain items (i.e. some personalied or heavy / bulky items) that cannot be shipped outside of the UK. If your order contains any of these items you will be contacted prior to shipping to be told. In certain cases where your order is small enough to fit in an airmail packet we are able to offer reduced rates, please call beforehand.

Shipping Rates

Zone Order Value
(£0 - £149.99)
Order Value
(£150 - £249.99)
Order Value
(£250+)
1 £14.99 £19.99 £24.99
2 £19.99 £29.99 £39.99
3 £24.99 £37.50 £49.99
4 £49.99 £69.99 £89.99