No items in basket
Standard Delivery £3.95
Total £45.99
We hope the information below answers any query you may have regarding any aspect of shopping with us. If you cannot find the answer to your query then please contact us
Shopping With Us
> When can I order from you?> What forms of payment can I use?
> When will payment be taken from my account?
> How safe is it to shop on this website?
> How do I keep track of my order?
> What if the product I order is not available at the time?
> Will I receive confirmation of my order and a receipt?
> I want to change or cancel my order / part of my order
> Your Privacy
> What are your Terms and Conditions?
> My Account
Delivery Information
> How much will I be charged for delivery?> How fast can you deliver to me?
> When do you deliver?
> What if I’m not in when you deliver?
> What do I do if my order hasn't turned up and you've dispatched it?
> I need to order items that need sending to separate addresses, how do I do this?
> What if the product I order isn’t available at the time?
> International Delivery
Refund & Exchange Information
> Returning a product for a refund – our refund policy> Exchanging a Product
Shopping With Us
When can I order from you?
We provide totally safe and secure online shopping 24 hours a day, 7 days a week. You can also order over the telephone by calling
08456 804 084 , 24 hours a day, 7 days a week.
What forms of payment can I use?
We accept Mastercard, Visa, Visa Debit, Visa Delta, Maestro and Solo. Sorry, we do not currently accept American Express.
When will the payment be taken from my account?
Payment will be taken at the time of ordering
How safe is it to shop on this website?
We take security very seriously and offer a totally safe and secure payment system which meets the highest industry standards. In addition,
we now offer extra protection with Mastercard Secure Code and Verified by Visa, the internet version of chip and pin. We do not hold your credit or debit
card details on file.
For further information on all aspects of site security please click here
How do I keep track of my order?
On placing your order you will receive an email which will confirm the products that you have ordered.
You will receive a second email notification when your order has been despatched.
What if the product I order is not available at the time?
We try really hard to ensure we have enough stock of all our products, however, sometimes seasonal demand or a delayed delivery may mean that a product is temporarily out of stock. If this is the case, you will see an “email me when back in stock” button on the product. Simply click this button, fill in your email address and we will email you to let you know when the product you want has arrived and is available to order.
Will I receive confirmation of my order and a receipt?
On placing your order you will receive a receipt in the form of an email confirming your order number, the products that you have ordered and their
respective prices, the total cost of the order including delivery and the delivery address you have specified.
I want to change or cancel my order / part of my order
To ensure we offer a prompt and efficient service to you, once an order has been placed it is immediately processed and as a result no changes can be made to that order. If you wish to add an item on to an order then please place a new order either online or by telephone on 08456 804 084. If you wish to cancel an order please call us on 08546 804084 or email our Customer Service Team quoting your name and order number. We will do our very best to cancel it for you, but please note this will not be possible if the order has already been despatched or passed to our warehouse team for packing.
Your Privacy
We are fully compliant with the Data Protection Act and take your privacy very seriously. Please click here to read more about our privacy policy.
What are your Terms and Conditions?
To see our terms and conditions please click here
My Account
To edit your personal details and access your account please click here
Delivery Information
How much will I be charged for delivery?
We charge £3.95 for standard delivery (5 – 7 working days), £6.95 for premium delivery (2 – 3 working days) and £8.95 for express next working day delivery. We also deliver to any EC country at a cost of £14.95 for orders weighing up to 1.5kg - please see our International Delivery section below. We offer free UK standard delivery on orders over £85
How fast can you deliver to me?
If our standard delivery service of up to 7 working days isn’t fast enough for you, then we also offer a premium delivery service ensuring that orders placed before midday Monday to Friday are despatched to reach you within 2 - 3 working days or, for those who really can’t wait, an express next day service (mainland UK delivery addresses only) ensuring that orders received before midday Monday to Friday are despatched the same day and delivered the next working day. Please note that orders received after midday Monday to Friday, or at a weekend or on bank holidays, will be processed the next working day.
When do you deliver?
Delivery usually takes place between 9am and 6pm, Monday to Friday and we are currently unable to accept specific requests for times or days. Please note that premium and express deliveries will need signing for.
What if I’m not in when you deliver?
Orders despatched by express delivery will require signing for and we do recommend that you request delivery to your work address or an address where
you know someone will be in to sign for the parcel. If you are not in when the courier tries to deliver your order, they will put a card through your door advising you that they have either left the order at your nearest post office or taken it back to the delivery depot, whichever is nearest your house. You then have the option of calling them to arrange a re-delivery or collecting the parcel in person.
Standard delivery orders despatched by Royal Mail will be delivered by your local postman. If you are not in when they try to deliver they usually take the parcel to the nearest sorting office and leave a card through your door unless you have alternative arrangements with them.
What do I do if my order hasn't turned up and you've dispatched it?
If you have requested our premium or express delivery services and your order hasn’t turned up when it should have done, then please let us know as quickly as possible by emailing us at orders@thelastdetail.co.uk or calling 08456 804084, remembering to include your name and order number. Our express delivery services are fully
guaranteed and trackable and we can quickly locate your order and establish what is going on for you. Before you email us please check that a neighbour,
friend or colleague hasn’t signed for it on your behalf and forgotten to tell you as is often the case!
Standard deliveries are despatched by Royal Mail and cannot be tracked. Royal Mail ask us to allow up to 21 working days to get a delivery to you before they consider it lost, so if your order is urgent please do consider using one of our express delivery services. Before contacting us, please check that your local delivery office haven’t got the parcel or that a neighbour or friend hasn’t got it and forgotten to tell you! Email us at orders@thelastdetail.co.uk to let us know your order hasn’t turned up.
I need to order items that need sending to separate addresses, how do I do this?
If you’d like items sent to separate addresses please complete a separate order for each address. Separate delivery charges will apply to each address.
- We are able to deliver to any EU country, but regret we cannot deliver outside the EU at this time
- International Delivery is charged at £14.95 up to a weight of 1.5kg. For any parcel weighing over 1.5kg there will be an additional postage charge which we will advise you of by email or telephone before shipping your order
- Orders are despatched via Royal Mail International Signed For to reach you within 14 working days of placing your order
Refund & Exchange Information
Returning a product for a refund – our refund policy
We hope you will be satisfied with any product purchased from our website but if you wish to return an item to us, then we aim to make it as quick and convenient as possible. Any item may be returned within 21 days of the date of despatch so long as it is unused, in its original packaging and in a saleable condition. Once we have received the item we will refund you as quickly as possible. but please allow up to 14 days for us to process your refund in busy periods. Please note postage and packing will not be refunded unless a product is faulty. This returns policy does not affect your statutory rights.
To return an item to us follow the procedure below;
1. Fill in the Returns form enclosed with your order.
2. Securely package up the item you wish to return, remembering to include the Returns form to ensure there is no delay in refunding your account.
3. Return the item to us at;
The Last Detail Returns
c/o Lick Online
Unit R1-4 Stone Pits Lane,
Gildersome Spur,
Leeds,
LS27 7JR
We strongly advise sending the item by recorded delivery or registered post, as we are unable to accept responsibility for items lost in transit.
Exchanging a Product
To exchange a product please send the item back as detailed in the Returns section above and place an order for your replacement product online.
Complaints Procedure
We are a small, family run business which believes in offering the highest standards of customer service. If we have done something wrong please tell us, as we would value the opportunity to put it right.
To contact us click here