Customer Services

Shopping With Us

Delivery Information

Refund & Exchange Information

Complaints Procedure

Shopping With Us

When can I order from you?
We provide totally safe and secure online shopping 24 hours a day, 7 days a week. You can also order over the telephone by calling 08456 804 084 Mondays, Wednesday and Thursdays between 9.30am and 5pm.

What forms of payment can I use?
We accept Maestro, Visa Delta and Visa Electron. Sorry, we do not currently accept American Express.

When will the payment be taken from my account?
Payment will be taken at the time of ordering

How safe is it to shop on this website?
We take security very seriously and offer a totally safe and secure payment system which meets the highest industry standards. In addition, we now offer extra protection with Mastercard Secure Code and Verified by Visa, the internet version of chip and pin. We do not hold your credit or debit card details on file.

For further information on all aspects of site security please click here

How do I keep track of my order?
On placing your order you will receive an email which will confirm the products that you have ordered.
You will receive a second email notification when your order has been despatched.

What if the product I order is not available at the time?
We endeavour to carry stock of all our products. Occasionally there may be a small delay with a product, in which case you will be notified by telephone or email by our customer care team.

Will I receive confirmation of my order and a receipt?
On placing your order you will receive a receipt in the form of an email confirming your order number, the products that you have ordered and their respective prices, the total cost of the order including delivery and the delivery address you have specified.

I want to change or cancel my order / part of my order
If you wish to change or cancel an order then please email our Customer Service Team quoting your name and order number. We will do our very best to change / amend your order unless it has already been dispatched, but please not in some cases it may not be possible to do this.

Your Privacy
We are fully compliant with the Data Protection Act and take your privacy very seriously. Please click here to read more about our privacy policy.

What are your Terms and Conditions?
To see our terms and conditions please click here

My Account
To edit your personal details and access your account please click here

Delivery Information

How much will I be charged for delivery?
We charge £3.95 for standard delivery, £6.95 for 48 hour express delivery and £7.95 for 24 hour express delivery. We also deliver to any EC country at a cost of £14.95, please see our International Delivery section below. Orders over £85 are delivered free of charge.

How fast can you deliver to me?
If our standard delivery service of up to 7 working days isn’t fast enough for you, then we also offer both a 24 hour (mainland UK delivery addresses only) and 48 hour (mainland and offshore UK delivery addresses only) guaranteed express delivery service

When do you deliver?
Delivery takes place between 9am and 6pm Monday to Friday. We are unable to accept specific requests for times or days. Please note that express deliveries will need signing for whereas standard deliveries don’t.

What if I’m not in when you deliver?
Orders despatched by express delivery will require signing for and we do recommend that you request delivery to your work address or an address where you know someone will be in to sign for the parcel. If you are not in when the courier tries to deliver your order they will leave a card asking you to call to arrange a further delivery, or, giving you the option of collecting it from their depot.

What do I do if my order hasn't turned up and you've dispatched it?
If you have requested one of our express delivery services and your order hasn’t turned up when it should have done, then please let us know as quickly as possible by emailing us at orders@thelastdetail.co.uk remembering to include your name and order number. Our express delivery services are fully guaranteed and trackable and we can quickly locate your order and establish what is going on for you. Before you email us please check that a neighbour, friend or colleague hasn’t signed for it on your behalf and forgotten to tell you as is often the case!

Standard deliveries are despatched by Royal Mail and cannot be tracked. Royal Mail ask us to allow up to 21 working days to get a delivery to you before they consider it lost, so if your order is urgent please do consider using one of our express delivery services. Before contacting us, please check that your local delivery office haven’t got the parcel or that a neighbour or friend hasn’t got it and forgotten to tell you! Email us at orders@thelastdetail.co.uk to let us know your order hasn’t turned up.

I need to order items that need sending to separate addresses, how do I do this?
If you’d like items sent to separate addresses please complete a separate order for each address. Separate delivery charges will apply to each address.

What if the product I order isn’t available at the time?
In the unlikely event that we do not hold stock of an item you have ordered, we will email you to let you know as soon as possible. In this case we usually hold your order until the item we are waiting for arrives and then despatch everything together. If this isn’t convenient then please contact us and we can despatch the balance of your order immediately

International Delivery

• We are able to deliver to any EU country, but regret we cannot deliver outside the EU at this time
• International Delivery is charged at £14.95 up to a weight of 5kg. For any parcel weighing over 5kg there will be an additional postage charge which we will advise you of by email or telephone before shipping your order
• Orders are despatched via Royal Mail International Signed For to reach you within 14 working days of placing your order

In the unlikely event that we do not hold stock of an item you have ordered, we will email you to let you know as soon as possible. In this case we usually hold your order until the item we are waiting for arrives and then despatch everything together. If this isn’t convenient then please contact us and let us know

Refund & Exchange Information

Returning a product for a refund – our refund policy
We hope you will be satisfied with any product purchased from our website but if you wish to return an item to us, then we aim to make it as quick and convenient as possible. Any item may be returned within 21 days of the date of despatch so long as it is unused, in its original packaging and in a saleable condition. Once we have received the item we will refund you as quickly as possible. Please note postage and packing will not be refunded unless a product is faulty. This returns policy does not affect your statutory rights.

To return an item to us follow the procedure below;

1. Fill in the Returns form enclosed with your order.
2. Securely package up the item you wish to return, remembering to include the Returns form to ensure there is no delay in refunding your account.
3. Return the item to us at;

The Last Detail Returns
c/o Lick Online
Unit R1-4 Stone Pits Lane,
Gildersome Spur,
Leeds,
LS27 7JL

We strongly advise sending the item by recorded delivery or registered post, as we are unable to accept responsibility for items lost in transit.

Exchanging a Product

To exchange a product please send the item back as detailed in the Returns section above and place an order for your replacement product online.

Complaints Procedure

We are a small, family run business which believes in offering the highest standards of customer service. If we have done something wrong please tell us, as we would value the opportunity to put it right.

To contact us click here